Legal

Inspection Guarantee

Our promise to you — if we miss a listed fault, we stand behind our work.

Last updated: 1 July 2026

Vehicle Inspection Service Ltd (“Vehicle Inspection Service”, “we”, “us”, or “our”) is committed to providing thorough, independent vehicle inspections. This Inspection Guarantee explains the protections offered to you when you book an inspection through our platform.

1. The £1,000 Fault Guarantee

If we miss a listed fault that costs you more than £500 to repair, we will contribute up to £1,000 toward the repair cost.

This guarantee applies when all of the following conditions are met:

  • The fault was explicitly listed as a check point within the inspection package you purchased (Essential, Premium, or Elite)
  • The fault was visible or detectable during a visual and functional non-invasive inspection carried out in accordance with our inspection standards
  • You provide evidence of the repair cost (such as a garage invoice) within 30 days of receiving your inspection report
  • The repair cost exceeds £500 for a single fault or set of related faults that should reasonably have been identified

2. What Is Not Covered

The guarantee does not apply to:

  • Faults that develop after the inspection was carried out
  • Faults that are not visible or detectable during a non-invasive inspection (e.g. internal engine or gearbox components that require dismantling)
  • Wear and tear items (e.g. tyres, brake pads, clutch) unless wear exceeds our reporting threshold at the time of inspection
  • Faults listed in the “What We Could Not Check” section of your report
  • Faults on vehicles where the seller or owner refused access to any part of the vehicle during the inspection
  • Cosmetic issues that do not affect the vehicle's mechanical or structural integrity

3. How to Make a Claim

To make a claim under this guarantee:

  • Contact us at support@autoinspectuk.co.uk within 30 days of receiving your inspection report
  • Provide your booking reference number and a copy of the repair invoice
  • Explain which listed fault you believe was missed during the inspection

We will review your claim and respond within 14 days. If approved, we will arrange payment of the contribution directly to you.

4. Professional Indemnity Insurance

Vehicle Inspection Service holds Professional Indemnity Insurance with a cover limit of £1,000,000. This guarantee does not affect your statutory rights and is in addition to any protections available to you under consumer law.

5. Limitation

The maximum aggregate contribution under this guarantee is £1,000 per inspection. This guarantee is non-transferable and applies only to the customer who booked the inspection. Full terms and conditions of our service are set out in our Terms & Conditions.

6. Contact Us

If you have any questions about this guarantee, please contact us: