💡 Looking to book an inspection? Go to our Pricing page to get an instant quote — this page is for general enquiries only.

Get in Touch

We're Here to Help.

Questions about a booking, your report, or our services? We respond within 1 hour during business hours. WhatsApp is fastest.

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Fastest Response
WhatsApp Us
44 (0) 7882 744850
Usually < 15 minutes
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Call Us
+447882744850
Mon–Sat · 8am–7pm UK time
Answered within 3 rings
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Email Us
support@autoinspectuk.co.uk
Formal enquiries & complaints
Response within 4 hours
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Quick Answers
Read our FAQ
Most questions answered instantly
No wait — instant

Send Us a Message

For complex questions, complaints, or anything that's easier to explain in writing. We read every message personally.

🔒 Your details are never shared. We respond within 4 hours.

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Message Received!

Thank you for getting in touch. We'll reply to your email within 4 hours during business hours (Mon–Sat, 8am–7pm UK time).

For urgent matters, please WhatsApp us at 44 (0) 7882 744850 for a faster response.

Other Ways to Reach Us

We're a remote-managed UK business. Our customer-facing team is available by phone, WhatsApp, and email during UK business hours.

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WhatsApp — Fastest

Best for quick questions, booking updates, or sending photos. 44 (0) 7882 744850

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Phone

Call us on +447882744850 — Mon to Sat, 8am–7pm UK time. Voicemail available outside these hours.

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Registered Address

Vehicle Inspection Service Ltd
[Your Registered UK Address]
England & Wales · Co. No. 17266847

⏱️ Response Times

WhatsAppUnder 15 minutes
Phone (business hours)Immediate
EmailWithin 4 hours
Contact formWithin 4 hours
ComplaintsWithin 24 hours
Business hoursMon–Sat · 8am–7pm UK
Choose Your Channel

Pick the Best Way to Reach Us

Different questions need different channels. Here's our recommendation.

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WhatsApp

Best for: quick questions, booking chases, sharing photos of your car, checking if we cover your area, or anything time-sensitive.

Open WhatsApp →
Mon–Sat · 8am–9pm UK time
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Phone Call

Best for: complex bookings, talking through your inspection report, discussing a fault that was found, or if you prefer speaking to someone directly.

Call Now →
Mon–Sat · 8am–7pm UK time only
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Email

Best for: formal complaints, invoice requests, data requests under GDPR, press enquiries, or partnership discussions.

Send Email →
Replied within 4 hours (business days)

Actually Here to Book?

Enter your registration below and we'll get you a quote and confirm availability in your area — usually within the hour.

🔒 Secure booking. Quote valid 7 days.

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Quick Answers

Common Contact Questions

Before you message — the answer might be right here.

How do I check the status of my booking?+
WhatsApp or call us with your booking reference number (sent to your email when you booked). We can check your mechanic's status, estimated arrival time, and report delivery time in real time. WhatsApp is fastest for this type of query.
My report hasn't arrived — what do I do?+
First, check your spam/junk folder — our emails occasionally end up there. If it's not there, WhatsApp or call us with your booking reference. Essential reports are delivered within 48 hours, Premium within 24 hours, Elite within 12 hours. If we've missed that window, contact us and we'll resolve it promptly.
I want to make a complaint about my inspection.+
We're sorry to hear that. Please email complaints@autoinspect.co.uk with your booking reference, a description of the issue, and any supporting evidence. We acknowledge all complaints within 24 hours and aim to resolve them within 5 working days. If your complaint involves a fault we missed that costs over £500 to repair, you may be eligible for our £1,000 inspection guarantee.
I want to become an inspector — how do I apply?+
We're always looking for qualified mechanics to join our network across the UK. You'll need NVQ Level 3 Automotive Technology (or equivalent), your own tools, public liability insurance, and a clean driving licence. Email inspector@autoinspect.co.uk with your qualifications, location, and a brief introduction. We'll respond within 48 hours.
How do I request a refund?+
If the seller refused the inspection, your refund is automatic — no need to request it. For other refund requests, email support@autoinspectuk.co.uk with your booking reference and reason. We process refunds within 3–5 working days. Payment returns to the card or account you paid with.
Can I request a copy of my invoice or VAT receipt?+
Yes. Email support@autoinspectuk.co.uk with your booking reference and we'll send a VAT invoice within 24 hours. Vehicle Inspection Service is VAT registered — VAT number available on request.