We Take Every
Complaint Seriously

If you are unhappy with any part of our service, tell us and we will investigate thoroughly. You will receive a ticket number to track progress.

Full Name *

Email Address *

Phone Number

Booking Reference

Vehicle Registration

Subject *

Describe Your Issue *

Minimum 20 characters. The more detail you provide, the faster we can investigate.

Desired Outcome (optional)

🔒 What happens next?

1. You will receive a unique ticket number to track your complaint.
2. Our team reviews and acknowledges within 48 hours.
3. We investigate thoroughly — including inspector notes, photos, and vehicle data.
4. We propose a fair resolution within 5 working days.
5. If unresolved, you may escalate to our independent adjudicator.

Already submitted a complaint?